Shipping & Returns
Our shipping model is easy to understand! Processing time (pulling and packaging your order) plus shipping time equals delivery time. We use the most expedient method of shipping provided by Australia post, Fedex and New Zealand Couriers to ensure your item is delivered to you on time. Most orders are processed within 48-72hours. We aim for a delivery time within 3-7 days inside major cities – regional areas may take longer, but please allow up to 7 working days for delivery, less in most cases once your item has arrived into New Zealand. We also aim to ship items within 48 hours of receiving payment, however external factors may sometimes affect the delivery time frames.
If for any reason your item arrived damaged, please do not sign for it. Your signature confirms that you have received your item in perfect condition.
Please send products back in their original form and packaging. Returned merchandise must be received within 7 days from the date the return authorization was issued. We reserve the right to reject any returns and exchanges that do not meet these conditions
We also extend our exceptional customer service to offer you a 14 day item replacement for DOA arrivals *DOA- dead on arrival.